Service – Global availability Rittal Global Service: Always on hand, whenever you need us! Reliable, timely service matching your individual requirements from a single supplier; that defines Rittal Global Service. Wherever in the world you use our products, we ensure that every aspect of “Rittal – The System” is exactly as it should be. Every minute and every mile counts when it comes to service, and Rittal has set up five strategic service hubs to ensure proximity to its customers: In Germany, the USA, Brazil, China and India. Every hub is the heart of our regional service organization and ensures rapid response times, on-site service engineers and efficient service handling. Faster Worldwide – Short paths and fast communications thanks – 5 strategic service support points to regional service support points – Service representation in more than – A perfect interplay between sales, project 60 subsidiaries management and service – More than 250 service partners and over 1,000 service technicians Better – Individual service solutions from a single source – Highly trained, qualified Rittal service technicians worldwide – A uniform global service ticket system Around the globe, we can be contacted 365 days a year on the following numbers: Rittal Europe (Herborn) Rittal Asia-Pacific (Shanghai) service@rittal.de service@rittal.cn +49(0)2772 505 1855 +86 800 820 0866 Rittal North America (Urbana) Rittal Middle East (Bangalore) service@rittal.us service@rittal-india.com +1 (800) 477 4000 Option 3 +91 80 22 890 78 Rittal South America (São Paulo) service@rittal.com.br +55 11 36 22 23 77 Service from a single partner – 24/7/365 service availability – Highly qualified service specialists – Service engineers on site within 8 hours – Automated incident and emergency management – Individual availability of spare parts – Global service ticket system Rittal Catalog 33/Software & services 523
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