Service Individual service throughout the entire product lifecycle Rittal’s added value begins with the design, Rittal has developed a range of individual service engineering and built-in quality of our products, offerings for its customers, covering all potential and extends from planning and commissioning, requirement profiles. Thus, we permanently right through to support and servicing once the ensure the systems’ productivity on behalf of our system is up and running. customers. A service commitment adds more to the Rittal Service plays a decisive role in Rittal’s lifecycle system: management approach. Customers may decide – A comprehensive global service network which service they need. complements a long line of high quality, and reliable products. – We offer an extended guarantee above and beyond the statutory warranty for defects, thereby ensuring maximum availability during operation. We are committed to perfection at every phase PRE-SALES IMPLEMENTATION AFTER-SALES – Advice/information – Installation/integration – Service contracts – Requirement analysis – Assembly and system – Training (on site) connection – Inspection, maintenance/ – Load tests – Commissioning/ servicing, repair – Simulation and calculation parameterization – Management/sale of – Thermal imaging – Final inspection and spare parts – Laboratory testing in our own handover – Round-the-clock accredited laboratories – Instruction (training) availability – Project meeting – Site coordination/project – Prototyping management – Thermal analyses – Planning/team-building – Certification (sales, service, project management, quality assurance, customer) Flexible service contracts: The right solution to suit every requirement. Rittal Global Service is just as flexible and individual as your requirements. An overview of the features of the various Rittal service packages includes: Spare parts Warranty Availability Response time availability Repair extension BASIC Business hours Next working day Standard 1 x per annum Optional COMFORT Business hours Next day Standard 2 x per annum Optional ADVANCED 24 hours Next day 24 hours 2 x per annum Yes 365 days a year FULL 24 hours 8 hours Individual Individual Yes 365 days a year concept (at least 2 x/annum) CUSTOMIZED Individual by arrangement Warranty extension Rittal products are always an excellent choice. Day after day, around the globe, they prove their high quality and reliability in tough industrial production environments. With regular preventive maintenance, you can help to further extend the product’s service life and the cost-effectiveness of your plant. Anyone purchasing an “Advanced” or “Full” contract will be rewarded with a 1-year to 3-year warranty extension, up to a maximum of 5 years. With “Basic”, “Comfort” and “Customized” contracts, warranty extensions are optional. Rittal Catalog 33/Software & services 525
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